IMPORTANT LEGAL NOTICE
This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the product (Products) listed on our website www.lilyarkwright.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.
Your attention is drawn to clauses 5, 6, 10 and 12.
INFORMATION ABOUT US
www.lilyarkwright.com is a site operated by Muconi UK Limited (“We”). We are registered in England and Wales under company number 09251480 and with our registered office Unit 11, 792 Wilmslow Road, Manchester England M20 6UG. Our UK VAT number is 204 6994 95. Our email address is: email@example.com
We only accept orders from individuals in the UK, European Economic Area ("EEA") (the "Serviced Countries") USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Japan and United Arab Emirates. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our delivery page. Delivery Details. All statutory consumer rights referred to in this agreement and our Returns Policy apply only to consumers who are domiciled in the UK or the EEA at the time of contracting with us.
By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts; you are at least 18 years old; and, you are resident in one of the Serviced Countries.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.
We will not process your order until payment has been received in full in accordance with the provisions of clause 7. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.
The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We are entitled to refuse any order made by you for any reason. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
YOUR RIGHT TO CANCEL THE CONTRACT
If you are an EEA customer you have a right to cancel a Contract under the Consumer Contracts Regulations at any time within 14 calendar days ("the Cancellation Period").
In the case of an order for a single Product, the Cancellation Period begins on the day after you received the Product.
In the case of an order for multiple Products, the Cancellation Period begins on the day after you received the last Product in your order (in the event that the Products are delivered on different dates). If the Products are delivered on the same day, the Cancellation Period begins from the day after the Products are delivered.
For further information how to cancel a contract and when your statutory cancellation rights may or may not apply please see our Returns Policy.
RETURNSAs an alternative to using your rights under the Consumer Contracts Regulations you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy.
YOUR RIGHT FOR A REFUND
If you return your order to us in accordance with our Returns Policy you will receive a full refund of the price paid for the Products within 30 days ("the Refund Period").
If you are an EEA customer and cancel your contract within the Cancellation Period you will receive a full refund of the price paid for the products within the Refund Period.
The Refund Period starts from the day after We receive the Products back from you, or (if earlier) the day on which you provide Us with evidence you have returned the Products.
Please note, no refunds are applicable on bespoke, engraved, customised and made to order items as stipulated on each product page.
Please note We can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished. We refer you to our Returns Policy for more information on returns and refunds. All refunds will be made in a timely manor and usually take upto 5 working days and will be credited via your original payment method. Some products including lab diamonds can take upto 10 working days whilst each diamond is verified for authenticity.
All website transactions are carried out in Pounds sterling, any refunds into a none pound sterling denominated bank account may be subject to foreign exchange movements by your bank and this could result in an increased or decreased refund total. Please note these movements are usually small in nature.
AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then without undue delay.
In any event, delivery will take place no more than 60 calendar days after the day on which a Contract is entered into.
PRICE AND PAYMENT
The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT at the prevailing rate, no VAT is added to Rest of World orders for delivery outside the UK. Where applicable delivery charges are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order. Prices are subject to change without notice but changes will not affect orders which We have already accepted.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing Payment for all Products must be by credit or debit card. We accept payment with VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO and ELECTRON. We also accept payments via PAYPAL.
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Only one promotion code can be used per order.
All precious metals advertised, featured, and sold on Lily Arkwright have been certified in accordance with the hallmarking Act 1973
Precious metals, centre and side stones are unique to each product. Details of the precious metals, centre and side stones used for Lily Arkwright products are outlined within each individual product description page.
Lily Arkwright products feature a Charles & Colvard Forever One & Lily Arkwright moissanite centre stones. Cut, clarity and moissanite sizes are unique to individual products.
Every Charles and Colvard Forever One Moissanite stone that is featured on Lily Arkwright is lab-grown in the United States. All centre stones are accompanied by a Charles and Colvard certificate of authenticity and a limited lifetime warranty.
Each moissanite stone is inspected and graded by a fully qualified gemologist. All Lily Arkwright moissanite stones are also accompanied by a certificate of authenticity and a limited lifetime warranty.
All collections are hand finished and sizing tolerances are applicable up-to 5%.
If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:
Make good any shortage or non-delivery or incorrect delivery; or
Replace or repair any Products that are damaged or defective; or
Refund to you the amount paid by you for the Products in question
We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.
Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.
Nothing in this contract shall exclude or limit your statutory rights.
A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
INTELLECTUAL PROPERTY RIGHTS
All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.
You agree to indemnify, defend and hold harmless lilyarkwright.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Following the UK's withdrawal from the European Union and subsequent trade agreement commencing 1st January 2020 no import duty or taxes will be payable on orders delivered within the EU.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
In some instances we may request proof of identification and address prior to fulfilling your order/s, any correspondence or documentation will be deleted within 24 hours inline with strict GDPR protocols. You agree to provide these documents when requested.
All notices given by you to us must be given to us at firstname.lastname@example.org . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
AFTER- SALE SERVICE
Questions, comments or requests regarding these terms and conditions or our Products should be addressed to email@example.com.
If you have any complaints these should be addressed in writing to Lily Arkwright Customer Service, Unit 11, 792 Wilmslow Road, Manchester, Didsbury, M20 6UG
PROMOTION TERMS AND CONDITIONS
Official Lily Arkwright promotion codes entitle you to an offer on your online order from www.lilyarkwright.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on lilyarkwright.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.